LEAN Customer Service™

img_globeMost businesses agree that customer service is important, but do you know HOW important it really is? Did you know that the #1 reason for losing a customer is, in fact, because of poor customer service. And, it takes 12 “positive” experiences to make up for one negative experience. Furthermore, if you lose a customer, it costs 7x more to find a new one versus keep the one you have. If you agree exceptional customer service is “important”, how are you “performing” ?

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Masterkey’s LEAN Customer Service program fills the “Importance – Performance” gap by measuring and improving people, processes, and tools. To learn more, have a look below at our LEAN Customer Service™ Library or contact us and let’s start our journey together!