What is important to customers?

#10 You are credible (knowledgeable)
# 9  You are reliable (time, service)
# 8  You solved my problem
# 7  You listened to me
# 6  You understand my needs
# 5  You have integrity
# 4  You think more about me (than yourself)
# 3  You are friendly (smile)
# 2  You are warm and caring

# 1.  You respect me as your valued customer!